FAQs

Frequently Asked Questions

+ When can we pick up tickets/ what are box office opening hours?

Albert Halls

BOX OFFICE OPENING TIMES - Week Beginning April 14, 2025

Thursday 10-4pm
Friday 4-8pm
Saturday 4-8pm

 

 

Tolbooth

BOX OFFICE OPENING TIMES - Week Beginning April 14, 2025

Tuesday 10-5pm
Wednesday 10-5pm
Thursday 10-9pm
Friday CLOSED
Saturday 5-9pm

 

The other option is just to pick them up on the night when you arrive at the venue. Box office will remain open until 30mins after the show begins

+ What time does the show start?

Usually approx. 30mins after doors time but it can vary depending on the show

+ What time does the show finish?

We don’t always have this info ahead of time, if you contact box office on the day we will advise on individual shows

+ Can tickets be posted out?

We are unable to post tickets out but they can be collected in advance or on the night of the show

+ Where can we pick up tickets?

Tickets can be collected at either venue or just on the night of the show when you arrive

+ How do I reach the venue via public transport?

Both Venues are a short walk from Stirling Bus Station, and Stirling Train Station.

+ Is there parking at the venue?

There is no general parking at The Albert Halls, on street parking is available nearby. At the Tolbooth you can use the Old Town Jail Car Park free of charge when attending an event.

+ Is there accessible parking at the venue?

There is limited accessible parking at the Albert halls, if you require assistance contact box office and we can try to help. At the Tolbooth there is a public disabled parking space outside the venue, but it is out with our control

+ Can we get a refund?

Tickets are non-refundable but if the show sells out we can attempt to resell them on your behalf

+ Is there a bar/can drinks be enjoyed at a show?

There is a bar at both venues and drinks can be taken in to shows.

+ Is there food available in the venue?

There is the Café Bar in the Tolbooth, for opening hours please check at Box Office

+ Can children attend/age restrictions?

This varies per show and will be detailed on the event webpage. Box office can advise on individual shows

+ Can we come in late?

This depends on the show, usually latecomers can be admitted at a suitable point in the show but this is not always the case

+ Is there a lift/disabled access?

There is a lift and an accessible entrance at both venues

+ For standing gigs, is there an accessible area?

We will have an accessible area, the location and capacity varies per event, please contact box office to book your tickets