TOLBOOTH + ALBERT HALLS COVID 19 POLICY
Stirling Council continues to follow Government, NHS and Public Health Scotland guidance on COVID-19.
Now that Scotland has moved out of the levels system, please see below for the actions we are still taking for your comfort and safety, and for the areas that we ask you to take responsibility for when visiting our venues.
Of course some things will look a little different, but we assure you that the welfare of our staff, performers and customers is our highest priority.
WHAT YOU CAN DO AS A VISITOR TO THE VENUE:
We ask that when you come back to a show at Tolbooth or Albert Halls that you consider others when in the venue, we are all readjusting to sharing space again, and there will be varying levels of concern among people returning to bigger crowds for the first time.
When deciding what time to arrive at the venue, please allow time to have tickets checked, and complete contact tracing before the event begins.
Please show patience and understanding to the staff working at the shows. Our box office, stewards, bar staff, and sound and light technicians have additional responsibilities and new work practices to implement and there are going to be some challenges along the way, but empathy and understanding will go a long way to ensuring a positive experience for everyone.
If you are experiencing symptoms of COVID or have been in close contact with someone who has tested positive, please do not enter the venue or attend a show. Follow NHS and government advice, look after yourself and those around you. We ask that you and consider taking a lateral flow test before attending a show. It is for every individual to take seriously their own personal health by proactively safeguarding themselves against COVID 19 before entering our premises.
TRACK & TRACE:
QR code contacting tracing is operated by Stirling Council at Tolbooth and Albert Halls and we are asking visitors and staff to provide contact details each time they are in one of our buildings. All that we require is a name, and a contact number or email. This information is deleted after 21 days. There will be a QR code to scan on entry for this but if you are having trouble with the code or your phone doesn’t have the capability there will always be a member of staff to assist you.
Masks are required on entry at all times. This includes when entering and exiting the venue, and especially when approaching the bar. Masks are not required when drinking or dining, or when dancing at standing gigs. During seated events masks are required to be worn. All our staff will continue to wear masks while working in the venue unless exempt.
Please use all sanitising stations that are available to you on the premises. Our staff are maintaining a deep cleaning regime in the venue.
Our ventilation system is regularly maintained and monitored and following a ventilation review we have implemented recommendations to maintain good ventilation throughout the venue.
The scheme will come into force on Friday 1 October. As of today (28.09.21), we understand that vaccine passports will be required for entry into live events: indoors unseated with an audience of 500+. For live events, ‘unseated’ includes events where some audience members are seated and some standing.
For our customers, this means that if you have a ticket for a show at Stirling’s Albert Hall’s that is either all standing, or includes standing and seated areas at the same event, then all attendees will need to show a vaccine certification to attend the show. This is a mandatory Scottish Government policy. All customers that have tickets for shows where this is the case will be contacted in advance, and for any future bookings this will be highlighted on your e-ticket email.
You can request your vaccine passport and read more about it here – https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status
We ask that you plan ahead as you may need to queue a little longer to enter when attending a show, if that’s the case please do treat our staff with kindness and respect when details are requested, they are doing their best to ensure all of our customers have a safe and enjoyable visit.
We’re committed to ensuring that your experience while in our venues is enjoyable and safe for all.
Jail Wynd, Stirling, FK8 1DE
+44 (0)1786 27 4000
Tuesday – Saturday 10:00-18:00